Returns & Exchanges
At ミツカン365, we prioritize the safety and quality of our food products; therefore, we accept returns or exchanges only for items that are damaged, defective, or incorrect upon delivery. Due to the nature of our products, we cannot accept returns based on personal preference or taste.
Inspect Your Order
Upon arrival, please immediately check your items for any signs of damage or discrepancies between the delivered goods and your order confirmation.
Contact Customer Support
If you identify an issue, notify us within 7 days of delivery by emailing our support team with your order number and clear photos of the damaged or incorrect product.
Receive Return Authorization
Once our team verifies your claim, we will provide a Return Merchandise Authorization (RMA) and detailed instructions on how to send the item back to our facility.
Refund or Replacement Processing
After we receive and inspect the returned item, we will process your full refund to the original payment method or ship a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing